Client Success & Operations Assistant

Client Services & Operations · Remote / Toronto · Part-Time

EightLabs is looking for an organized and confident Client Success & Operations Assistant to help manage communication between our team and our clients.

Your main responsibility will be keeping in contact with clients, collecting feedback and requests, following up when needed, and providing clear reports and updates back to our team.

EightLabs is looking for an organized and confident Client Success & Operations Assistant to help manage communication between our team and our clients.

Your main responsibility will be keeping in contact with clients, collecting feedback and requests, following up when needed, and providing clear reports and updates back to our team.

You do not need to be a developer or designer. The most important qualities are communication, organization, reliability, and the ability to understand what a client is asking for.

To apply, please include: • Your name • A short introduction about yourself • Any relevant customer service, administrative, sales, or communication experience • Your availability • Your expected hourly rate • Why you think you would be a good fit for the role

Communicate professionally with clients through email, messaging, and other platforms

Check in with clients regarding ongoing projects

Collect website, design, content, and marketing requests

Organize client feedback so our team knows exactly what needs to be completed

Create short reports summarizing client conversations, requests, concerns, and priorities

Follow up with clients for missing information, content, photos, approvals, or payments when required

Keep track of outstanding tasks and deadlines

Provide clients with basic project updates

Help keep communication organized between clients and the internal team

Flag urgent issues or unhappy clients to management

Strong written and verbal communication skills

Organized and able to keep track of multiple conversations

Professional and friendly when communicating with clients

Good at summarizing information clearly

Comfortable following up with people

Reliable and responsive

Able to work independently

Basic understanding of websites, social media, marketing, or graphic design is an asset